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	<title>Non-Profit Toolbox &#187; CQI</title>
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		<title>Non-Profit Self-Evaluation (Download)</title>
		<link>http://non-profittoolbox.com/quality-improvement/non-profit-self-evaluation-pdfdownload/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/non-profit-self-evaluation-pdfdownload/#comments</comments>
		<pubDate>Thu, 30 Jul 2009 03:10:02 +0000</pubDate>
		<dc:creator>Ami Sullivan</dc:creator>
				<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[continuous quality improvement]]></category>
		<category><![CDATA[CQI]]></category>
		<category><![CDATA[Free Download]]></category>
		<category><![CDATA[Non-Profit Resources]]></category>
		<category><![CDATA[self evaluation]]></category>

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		<description><![CDATA[The first step in creating effective change or growth is to understand where we are currently.  The following is a simple organizational evaluation to identify areas of your organization that are working well and areas that need further attention and development.]]></description>
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		<title>Focus on Human Services: Why Include the Voice of the Client in Your Quality Improvement Process?</title>
		<link>http://non-profittoolbox.com/quality-improvement/voice-of-client-in-quality-improvement/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/voice-of-client-in-quality-improvement/#comments</comments>
		<pubDate>Sat, 23 May 2009 20:20:26 +0000</pubDate>
		<dc:creator>Ami Sullivan</dc:creator>
				<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Voice of Client]]></category>
		<category><![CDATA[CQI]]></category>
		<category><![CDATA[outcome research]]></category>
		<category><![CDATA[VOC]]></category>
		<category><![CDATA[Voice of the Client]]></category>

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		<description><![CDATA[Many of the uninitiated believe that client surveys are too expensive in the Human Services world and they just continue doing what they are doing.  However, finding your customers (clients, constituents) voice is worth doing and usually not what you'd guess it is..]]></description>
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		<title>Continuous Quality Improvement</title>
		<link>http://non-profittoolbox.com/quality-improvement/continuous-quality-improvement/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/continuous-quality-improvement/#comments</comments>
		<pubDate>Sat, 23 May 2009 19:08:56 +0000</pubDate>
		<dc:creator>Ami Sullivan</dc:creator>
				<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[continuous quality improvement]]></category>
		<category><![CDATA[CQI]]></category>
		<category><![CDATA[What is CQI]]></category>

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		<description><![CDATA[What is CQI and how do we do it?  Even small organizations need to focus on quality.  Here’s how.]]></description>
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