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Interviewing Tips for Non-Profit Organizations: Listening

Asking questions and listening to the responses are the foundation of a successful interview.  Following are some guidelines for effective listening and asking.  Because each client is unique, some techniques will work more positively than others, so you may need to use different skills in each situation.  As you read through these techniques, place a check mark next to the techniques you would like to work to improve in your interviews and circle the techniques that are strengths for you.

 Listening and Asking Techniques

 Don’t allow outside interruptions or distractions

  • Face the person
  • Keep your body language open
  • Lean forward
  • Maintain good eye contact
  • Nod
  • Remain silent to give the person a chance to respond
  • Paraphrase what the person said to check for understanding

Posted in Client Satisfaction, Market Research, Organizational Change, Program Evaluation, Quality Improvement.

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