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	<title>Non-Profit Toolbox &#187; Organizational Change</title>
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	<description>Helping Non-Profits Build their Business.</description>
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		<title>Interviewing Tips for Non-Profit Organizations: Re-phrasing</title>
		<link>http://non-profittoolbox.com/quality-improvement/interviewing-tips-for-non-profit-organizations-re-phrasing/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/interviewing-tips-for-non-profit-organizations-re-phrasing/#comments</comments>
		<pubDate>Tue, 05 Oct 2010 16:15:55 +0000</pubDate>
		<dc:creator>Tanya Landry</dc:creator>
				<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[Program Evaluation]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Interviewing]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=178</guid>
		<description><![CDATA[Many questionnaires or surveys may provide neutral re-phrasing options for you.  If those are available, your job as an interviewer is easier.  If not, as you prepare for the conversation with the client, be thinking of ways to rephrase questions in a neutral way if the person you are talking with needs assistance. Oftentimes simply [...]]]></description>
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		<title>Interviewing Tips for Non-Profit Organizations: Listening</title>
		<link>http://non-profittoolbox.com/quality-improvement/interviewing-tips-for-non-profit-organizations-listening/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/interviewing-tips-for-non-profit-organizations-listening/#comments</comments>
		<pubDate>Thu, 30 Sep 2010 19:37:03 +0000</pubDate>
		<dc:creator>Tanya Landry</dc:creator>
				<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[Program Evaluation]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Interviewing]]></category>
		<category><![CDATA[Program Effectiveness]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=176</guid>
		<description><![CDATA[Asking questions and listening to the responses are the foundation of a successful interview.  Following are some guidelines for effective listening and asking.  Because each client is unique, some techniques will work more positively than others, so you may need to use different skills in each situation.  As you read through these techniques, place a [...]]]></description>
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		<title>Interviewing Tips for Non-Profit Organizations: 5 Tips for Successful Interviews</title>
		<link>http://non-profittoolbox.com/quality-improvement/interviewing-for-non-profit-organizations-5-tips-for-successful-interviews/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/interviewing-for-non-profit-organizations-5-tips-for-successful-interviews/#comments</comments>
		<pubDate>Wed, 29 Sep 2010 17:32:55 +0000</pubDate>
		<dc:creator>Tanya Landry</dc:creator>
				<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Interviewing]]></category>
		<category><![CDATA[Program Evaluation]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=174</guid>
		<description><![CDATA[Interview Tool #1    Prepare for the Interview
For the interviewer, a successful interview begins well before the scheduled meeting time.  Doing some homework prior to meeting with the client can make the first impression a favorable one.

Be clear on what you want to achieve.  If you are using a survey form, be familiar with it – [...]]]></description>
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		<title>Interviewing Tips for Non-Profit Organizations: The Role of The Interviewer</title>
		<link>http://non-profittoolbox.com/quality-improvement/interviewing-tips-for-non-profit-organizations-the-role-of-the-interviewer/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/interviewing-tips-for-non-profit-organizations-the-role-of-the-interviewer/#comments</comments>
		<pubDate>Tue, 28 Sep 2010 17:27:56 +0000</pubDate>
		<dc:creator>Tanya Landry</dc:creator>
				<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Interviewing]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=172</guid>
		<description><![CDATA[The non-profit arena is primarily about human services and human interaction.  In many organizations, there is a need to “interview” people we serve to understand their needs and wants.  Whether as an informal conversation to obtain information or as a more structured dialogue for assessment, in all of these interviews, there were at least two [...]]]></description>
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		<title>Non-Profit Self-Evaluation (Download)</title>
		<link>http://non-profittoolbox.com/quality-improvement/non-profit-self-evaluation-pdfdownload/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/non-profit-self-evaluation-pdfdownload/#comments</comments>
		<pubDate>Thu, 30 Jul 2009 03:10:02 +0000</pubDate>
		<dc:creator>Ami Sullivan</dc:creator>
				<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[continuous quality improvement]]></category>
		<category><![CDATA[CQI]]></category>
		<category><![CDATA[Free Download]]></category>
		<category><![CDATA[Non-Profit Resources]]></category>
		<category><![CDATA[self evaluation]]></category>

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		<description><![CDATA[The first step in creating effective change or growth is to understand where we are currently.  The following is a simple organizational evaluation to identify areas of your organization that are working well and areas that need further attention and development.]]></description>
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