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	<title>Non-Profit Toolbox &#187; Client Satisfaction</title>
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	<link>http://non-profittoolbox.com</link>
	<description>Helping Non-Profits Build their Business.</description>
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		<title>Interviewing Tips for Non-Profit Organizations: Re-phrasing</title>
		<link>http://non-profittoolbox.com/quality-improvement/interviewing-tips-for-non-profit-organizations-re-phrasing/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/interviewing-tips-for-non-profit-organizations-re-phrasing/#comments</comments>
		<pubDate>Tue, 05 Oct 2010 16:15:55 +0000</pubDate>
		<dc:creator>Tanya Landry</dc:creator>
				<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[Program Evaluation]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Interviewing]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=178</guid>
		<description><![CDATA[Many questionnaires or surveys may provide neutral re-phrasing options for you.  If those are available, your job as an interviewer is easier.  If not, as you prepare for the conversation with the client, be thinking of ways to rephrase questions in a neutral way if the person you are talking with needs assistance. Oftentimes simply [...]]]></description>
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		<title>Interviewing Tips for Non-Profit Organizations: Listening</title>
		<link>http://non-profittoolbox.com/quality-improvement/interviewing-tips-for-non-profit-organizations-listening/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/interviewing-tips-for-non-profit-organizations-listening/#comments</comments>
		<pubDate>Thu, 30 Sep 2010 19:37:03 +0000</pubDate>
		<dc:creator>Tanya Landry</dc:creator>
				<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[Program Evaluation]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Interviewing]]></category>
		<category><![CDATA[Program Effectiveness]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=176</guid>
		<description><![CDATA[Asking questions and listening to the responses are the foundation of a successful interview.  Following are some guidelines for effective listening and asking.  Because each client is unique, some techniques will work more positively than others, so you may need to use different skills in each situation.  As you read through these techniques, place a [...]]]></description>
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		<title>Interviewing Tips for Non-Profit Organizations: 5 Tips for Successful Interviews</title>
		<link>http://non-profittoolbox.com/quality-improvement/interviewing-for-non-profit-organizations-5-tips-for-successful-interviews/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/interviewing-for-non-profit-organizations-5-tips-for-successful-interviews/#comments</comments>
		<pubDate>Wed, 29 Sep 2010 17:32:55 +0000</pubDate>
		<dc:creator>Tanya Landry</dc:creator>
				<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Interviewing]]></category>
		<category><![CDATA[Program Evaluation]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=174</guid>
		<description><![CDATA[Interview Tool #1    Prepare for the Interview
For the interviewer, a successful interview begins well before the scheduled meeting time.  Doing some homework prior to meeting with the client can make the first impression a favorable one.

Be clear on what you want to achieve.  If you are using a survey form, be familiar with it – [...]]]></description>
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		<title>Non-Profit Research Tips: The Satisfaction Equation</title>
		<link>http://non-profittoolbox.com/quality-improvement/non-profit-research-tips-the-satisfaction-equation/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/non-profit-research-tips-the-satisfaction-equation/#comments</comments>
		<pubDate>Tue, 21 Sep 2010 21:22:13 +0000</pubDate>
		<dc:creator>Tanya Landry</dc:creator>
				<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Program Evaluation]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=166</guid>
		<description><![CDATA[With any information or data that describes a relationship – a relationship between your organization and your clients, between the organization and its employees or even the relationship between the organization and its vendors, outcomes are influenced by two main components:
 Satisfaction =&#62; Expectations : Performance
 Satisfaction is influenced both by the organization’s performance of its mission [...]]]></description>
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		<title>Non-Profit Research Tips (5 of 5): Data Collection and Analysis</title>
		<link>http://non-profittoolbox.com/quality-improvement/non-profit-research-tips-5-of-5-data-collection-and-analysis/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/non-profit-research-tips-5-of-5-data-collection-and-analysis/#comments</comments>
		<pubDate>Wed, 15 Sep 2010 18:18:52 +0000</pubDate>
		<dc:creator>Tanya Landry</dc:creator>
				<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Data]]></category>
		<category><![CDATA[Program Effectiveness]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=164</guid>
		<description><![CDATA[The final steps in a research study are data collection and analysis.  There are many tools and organizations available to assist you through this process, but following are some keys to keep in mind.
 Like so many projects, after long and exacting preparation, you are finally ready to get to the “good stuff” – talking to [...]]]></description>
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		<title>Non-Profit Research Tips (4 of 5): Developing the Questionnaire</title>
		<link>http://non-profittoolbox.com/quality-improvement/non-profit-research-tips-4-of-5-developing-the-questionnaire/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/non-profit-research-tips-4-of-5-developing-the-questionnaire/#comments</comments>
		<pubDate>Tue, 07 Sep 2010 18:14:54 +0000</pubDate>
		<dc:creator>Tanya Landry</dc:creator>
				<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Marketing Research]]></category>
		<category><![CDATA[Program Improvement]]></category>
		<category><![CDATA[Questionnaire]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=162</guid>
		<description><![CDATA[When conducting a research study, developing a questionnaire that meets your organization’s information objectives and facilitates honest, accurate feedback from respondents is essential. Here is Step 4 in the research process, developing the questionnaire.
 In developing a questionnaire for your study, always keep the goals and analysis plan in mind.  By focusing on these information objectives, [...]]]></description>
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		<title>Non-Profit Research Tips (3 of 5): Defining a Population</title>
		<link>http://non-profittoolbox.com/quality-improvement/non-profit-research-tips-3-of-5-defining-a-population/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/non-profit-research-tips-3-of-5-defining-a-population/#comments</comments>
		<pubDate>Wed, 01 Sep 2010 16:09:30 +0000</pubDate>
		<dc:creator>Tanya Landry</dc:creator>
				<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Quality Improvement]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=160</guid>
		<description><![CDATA[When conducting a research study, not everyone’s opinion has equal relevance.  It is important to define the population, or target group, for your study before getting started. Here is Step 3, defining the population.
 A population is defined as “all people in a group sharing some common set of characteristics”.  Your job from a research perspective [...]]]></description>
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		<title>Non-Profit Research Tips (2 of 5), Determine Methodology and Analysis Plan</title>
		<link>http://non-profittoolbox.com/quality-improvement/approaches-to-research-2-of-5-determine-methodology-and-analysis-plan/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/approaches-to-research-2-of-5-determine-methodology-and-analysis-plan/#comments</comments>
		<pubDate>Tue, 31 Aug 2010 16:15:04 +0000</pubDate>
		<dc:creator>Tanya Landry</dc:creator>
				<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Quality Improvement]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=157</guid>
		<description><![CDATA[When conducting a research study, it is important to have a well-thought-out plan in place.  Be sure to consider the Type of Study, Contact Method and Analysis Plan. Following is an approach to Step 2, determining methodology and analysis plan.
 Type of Study:          There are many types of studies, so determining up-front which is right [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Non-Profit Self-Evaluation (Download)</title>
		<link>http://non-profittoolbox.com/quality-improvement/non-profit-self-evaluation-pdfdownload/</link>
		<comments>http://non-profittoolbox.com/quality-improvement/non-profit-self-evaluation-pdfdownload/#comments</comments>
		<pubDate>Thu, 30 Jul 2009 03:10:02 +0000</pubDate>
		<dc:creator>Ami Sullivan</dc:creator>
				<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[continuous quality improvement]]></category>
		<category><![CDATA[CQI]]></category>
		<category><![CDATA[Free Download]]></category>
		<category><![CDATA[Non-Profit Resources]]></category>
		<category><![CDATA[self evaluation]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=103</guid>
		<description><![CDATA[The first step in creating effective change or growth is to understand where we are currently.  The following is a simple organizational evaluation to identify areas of your organization that are working well and areas that need further attention and development.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Satisfaction Research for a non-profit&#8230;Why?</title>
		<link>http://non-profittoolbox.com/business-development/satisfaction-research-for-nonprofits/</link>
		<comments>http://non-profittoolbox.com/business-development/satisfaction-research-for-nonprofits/#comments</comments>
		<pubDate>Wed, 27 May 2009 00:51:11 +0000</pubDate>
		<dc:creator>Tanya Landry</dc:creator>
				<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Client Satisfaction]]></category>
		<category><![CDATA[outcome research]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Satisfaction research]]></category>

		<guid isPermaLink="false">http://non-profittoolbox.com/?p=65</guid>
		<description><![CDATA["Why should I bother to spend the time and money necessary to gather and analyze this satisfaction?"  We’ll tell you.]]></description>
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